1. Do you offer cash on delivery (COD)?
Yes, Cash on Delivery is available on eligible products and locations.
1. How long does delivery take?
We deliver all orders within 1- 2 working days after order confirmation.
3. Can I track my order?
Yes, once your order is shipped, you’ll receive tracking details via SMS or email.
4. What is your return policy?
We offer a 7-days return policy from the date of delivery.
5. Which products are eligible for return?
Unused, undamaged products in original packaging are eligible for return.
6. Are electric products safe to use?
Yes, all electric products are quality-checked and safe when used as per instructions.
7. Is this Korean skincare suitable for sensitive skin?
Yes — our Korean skincare products like Medicube, Beauty of Joseon, Anua Heartleaf Serum, and 345 Relief Cream are specially known for gentle, hydrating, and skin-barrier-friendly formulas. They help calm redness, deeply hydrate the skin, and give a healthy glass-skin glow without harsh ingredients.
8. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, contact us within 24 hours for a replacement or return.
9. How can I contact customer support?
You can reach us via WhatsApp, email, or phone. Our support team is happy to assist you.